Job Description

Job LocationsUS-MO-St. Louis | US-MO-Joplin C Street
Job ID
# of Openings
Information Technology


The System Support Manager’s primary objective is to rapidly resolve technology issues. The position requires a hands-on technical leader who is responsible for delivering a world class support experience for the employees of EaglePicher. This position will manage 7 direct reports and help solve complex technical issues while thinking about the big picture. Additionally, this manager has strong leadership and communications skills which lead to their team exceeding expectations.


  • Develop, implement, and maintain policies, procedures, and associated training plans for system support, administration and appropriate use.
  • Establish best practices and policies for installing, configuring, maintaining, and troubleshooting end user workstation hardware, software, and peripheral devices.
  • Practice technology asset management, including maintenance of component inventory and related documentation.
  • Establish service level agreements with end users.
  • Foster positive end-user relationships and drive customer satisfaction.
  • Promote continuous improvement of Tier 1 support, desktop administration, and infrastructure applications for all stakeholders.
  • Define team goals and lead staff to achieving desired results, be accountable for team performance.
  • Plan, acquire, and coordinate installation of in-house and remote hardware and software across the enterprise.
  • Conduct research and make recommendations on products, services, protocols, and standards to improve the maturity of technology stack.
  • Assess, approve, and administer all equipment, hardware, and software upgrades within the category of infrastructure applications.
  • Deliver frontline technical support for all employees, contractors, and partners.
  • Approve and administer user accounts, permissions, and access rights within infrastructure related applications including but not limited to Active Directory.
  • Direct and administrate a contingent of support analysts and technicians, and where necessary, conduct performance reviews and corrective action.
  • Provide guidance to junior members of the team.


  • Four-year university degree or college diploma in the field of computer science and/or 7-10 years equivalent work experience.
  • 3-5 years’ experience leading a team of technology professionals.
  • Exceptional technical knowledge PC operating systems and infrastructure applications.
  • Hands-on experience troubleshooting desktop hardware and associated peripherals.
  • Extensive support experience with collaboration and communication tools, remote software deployment applications, standard desktop software in an office environment.
  • Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles.
  • Experience with procurement and contract management.
  • Knowledge of applicable data privacy practices and laws.
  • Demonstrated leadership and personnel management skills.
  • Good understanding of the organization’s goals and objectives.
  • Strong interpersonal, written, and oral communication skills.
  • Ability to prioritize and execute tasks in a high-pressure environment and make sound decisions in emergency situations.
  • Ability to present ideas in a user-friendly language.
  • Highly self-motivated and directed.
  • Keen attention to detail.
  • Proven analytical and problem-solving abilities.
  • Strong customer service orientation.
  • Experience working in a team-oriented, collaborative environment.

Application Instructions

Please click on the link below to apply for this position. A new window will open and direct you to apply at our corporate careers page. We look forward to hearing from you!

Apply Online